Privacy Policy
Last Updated: September 7, 2026
Flagler Beach Mobile Mechanic respects your privacy. This Privacy Policy explains what information we may collect, how we may use and share it, and how we handle information when you visit our website, contact us, request mobile automotive service, schedule an appointment, or communicate with us about your vehicle.
1. Information We May Collect
When you visit our website, contact Flagler Beach Mobile Mechanic, or request service, we may collect information such as:
- Your name
- Phone number
- Email address
- Service location
- Vehicle year, make, and model
- Vehicle identification number (VIN) when necessary
- Vehicle mileage when relevant to the requested service
- Description of the vehicle problem or symptoms
- Diagnostic trouble codes or warning-light information
- Service history or repair information you provide
- Appointment details
- Messages, photographs, or other information you send regarding the vehicle
We collect information reasonably related to responding to inquiries, scheduling service, diagnosing or repairing vehicles, maintaining service records, and operating our mobile automotive service.
2. Website and Technical Information
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics services, or other technologies used to operate and maintain the site.
Depending on the technologies in use, this information may include:
- Internet Protocol (IP) address
- Browser and device information
- Pages visited
- Date and time of visits
- Referring website or search source
- Website interaction and performance information
- Information submitted through website forms
This information may be used to operate, maintain, secure, and improve the website and to understand how visitors use it.
If cookies or similar technologies are used, they may support website functionality, security, analytics, or other site features.
3. How We Use Your Information
Information we collect or receive may be used to:
- Respond to service inquiries
- Schedule mobile diagnostic, maintenance, or repair appointments
- Determine whether requested work is suitable for mobile service
- Identify the vehicle and obtain appropriate parts or service information
- Diagnose automotive problems
- Prepare estimates or repair recommendations
- Communicate about appointments and arrival times
- Communicate about diagnosis, repairs, parts, or service status
- Obtain or document repair authorization
- Maintain service and repair records
- Process payments when applicable
- Respond to follow-up questions
- Address concerns or warranty matters related to work performed
- Maintain accounting and business records
- Operate, maintain, and secure our website and business
- Comply with applicable legal obligations
- Protect our rights, customers, property, and business
We use customer information for purposes reasonably related to providing and managing our services, operating the business, complying with legal obligations, and protecting our rights.
4. Vehicle Information
Vehicle information may be necessary to accurately identify, diagnose, maintain, or repair a vehicle.
Depending on the service requested, this information may include:
- Year, make, and model
- Engine or vehicle configuration
- Vehicle identification number (VIN)
- Mileage
- Diagnostic trouble codes
- Warning-light information
- Symptoms
- Repair or maintenance history
- Vehicle modifications
- Previous work performed
Vehicle information is used as reasonably necessary to evaluate the vehicle, identify appropriate parts and service information, perform diagnosis or repairs, and maintain service records.
5. Service Location Information
Because Flagler Beach Mobile Mechanic provides mobile automotive service, we may collect the address or location where the vehicle is parked or where service is requested.
Service-location information may be used to:
- Determine whether the vehicle is within our service area
- Travel to the vehicle
- Coordinate arrival and service
- Determine whether the location provides reasonable access
- Evaluate whether the location is safe and suitable for mobile automotive work
We do not use service-location information for unrelated tracking or monitoring.
6. Photographs and Diagnostic Information
You may send photographs of your vehicle, dashboard warning lights, damaged components, diagnostic screens, parts, or other information relevant to your service request.
We may also document vehicle conditions, components, wiring, diagnostic readings, parts, or completed repairs when reasonably necessary for diagnosis, service records, estimates, repair documentation, or communication with you.
Photographs and diagnostic information collected in connection with a service request are used for purposes reasonably related to providing and documenting automotive service.
7. Phone Calls, Text Messages, and Email
If you contact us by telephone, text message, email, or another communication method, we may retain information from those communications when reasonably necessary to manage your inquiry, appointment, or automotive service.
We may use the contact information you provide to communicate with you about:
- Service inquiries
- Appointment scheduling
- Arrival times
- Vehicle diagnosis
- Estimates
- Repair authorization
- Parts availability
- Repair status
- Completed work
- Follow-up questions related to service
We do not sell or rent your phone number or email address.
8. Payment Information
If you make an electronic payment, the transaction may be processed by a third-party payment processor.
Flagler Beach Mobile Mechanic may receive information associated with the transaction, such as:
- Amount paid
- Transaction date
- Payment status
- Receipt or transaction information
Payment card or financial information handled directly by a payment processor is subject to that provider’s privacy and security practices.
9. How We May Share Information
We do not sell or rent customer personal information.
We may share information with third parties when reasonably necessary to provide or support automotive service, operate the business, process transactions, or comply with legal requirements.
Depending on the circumstances, information may be shared with:
- Parts suppliers
- Automotive information or parts-identification services
- Payment processors
- Website hosting or security providers
- Communication or scheduling service providers
- Professional advisers when reasonably necessary
- Legal or governmental authorities when required by applicable law
We limit information shared with third parties to what is reasonably necessary for the particular purpose.
10. Parts and Vehicle Identification
In some cases, a VIN or other vehicle information may be provided to a parts supplier, automotive information provider, or similar service to identify the correct replacement component or obtain vehicle-specific repair information.
This information is used for purposes related to identifying, diagnosing, maintaining, or repairing the vehicle.
11. Service Records
We may maintain records relating to automotive services we provide, including:
- Diagnostic findings
- Repairs performed
- Parts installed
- Estimates
- Invoices and payment records
- Vehicle information
- Service dates
- Customer communications
- Repair authorization
- Photographs or other service documentation when applicable
Service records may be retained for customer support, repair history, follow-up diagnosis, warranty matters, accounting, business records, dispute resolution, or applicable legal requirements.
12. Information Security
We take reasonable measures intended to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication method, computer system, or method of data storage can be guaranteed to be completely secure.
Customers should avoid sending sensitive personal information that is not necessary for the requested automotive service.
13. Information You Choose to Provide
Please provide only information reasonably necessary for your service inquiry or automotive repair.
We generally do not need sensitive personal information unrelated to your vehicle, service location, payment, or requested automotive service.
If you voluntarily provide additional information, we may retain it when reasonably necessary in connection with your inquiry or service record.
14. Retention of Information
Customer, vehicle, and service information may be retained for as long as reasonably necessary for purposes such as:
- Providing requested automotive service
- Maintaining repair and service records
- Responding to follow-up questions
- Addressing warranty matters
- Maintaining accounting and business records
- Resolving disputes
- Complying with applicable legal requirements
Information that is no longer reasonably necessary may be deleted, destroyed, or otherwise disposed of in accordance with our business practices and applicable requirements.
15. Your Privacy Choices
You may contact us if you would like to request an update or correction to personal information you previously provided.
You may also request deletion of certain information. Some information may need to be retained when reasonably necessary for service records, accounting, warranty obligations, dispute resolution, business records, or applicable legal requirements.
We will consider privacy requests in accordance with applicable law and our legitimate business and recordkeeping requirements.
16. Third-Party Services and Websites
Our website or business operations may use services provided by third parties, such as website hosting, analytics, payment processing, maps, communications, security, or other service providers.
Those third parties may process information according to their own privacy policies and practices.
Our website may also contain links to third-party websites. Flagler Beach Mobile Mechanic is not responsible for the privacy practices or content of websites operated by third parties.
17. Children’s Privacy
Our website and mobile automotive services are intended for individuals seeking information about or authorized to request automotive service.
We do not knowingly collect personal information from children for purposes unrelated to providing authorized automotive service.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, mobile automotive services, communication methods, technology, or business practices.
When the policy is updated, the current version will be identified by the “Last Updated” date at the top of this page.
19. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Flagler Beach Mobile Mechanic
Phone: (386) 517-6627
Service Area: Flagler Beach, Florida